Shipping policy

Processing Times:

Our business hours are Tuesday through Saturday from 9:00 am to 6:00 pm PT. Orders placed over the weekend will be processed the next business day unless it is a holiday.

  • For Hair Bundles/Closure Orders, the processing time is currently 5-7 Business Days (does not include weekends/holidays).
  • For Custom Lace Wigs, the processing time is currently 15-28 Business Days (does not include weekends/holidays).

For real-time processing time frames, please feel free to contact us to inquire. Once shipped, orders arrive within the time frame selected at checkout.

Shipping

For your convenience please do not wait until the last minute to place your order. If you have a deadline, hair appointment, or other engagements it is always wise to order far enough in advance to allow for unanticipated delays. We will give you a delivery estimate when you place your order based on the information we receive from our warehouse on behalf of USPS. We are not responsible for late shipments due to inclement weather, holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as business day and should be considered when calculating shipping times. 

We entrust USPS to deliver your package on time. If your package is delayed we will not offer a reimbursement of shipping charges. If you need additional information, please contact us at hairconnaisseur@gmail.com.

Incomplete or incorrect address information is the major cause of shipment delays. Check the address information on your order. Make sure you have included ALL the information (address, apt#, etc.) needed to deliver your package. Your order will be shipped via USPS to the address you provide. It is extremely important that you give us the most accurate and complete information possible. If an address correction needs to be made after your shipment has been sent, you will need to contact USPS in order to correct the shipping address adjustment and follow their instructions on making the necessary changes. Hair Connaisseur will not be liable for address changes or shipping delays/lost/damaged/missing content packages in event of an address change.

NO REFUNDS WILL BE ISSUED FOR REFUSED OR ABANDONED SHIPMENTS. NO REFUNDS WILL BE ISSUED FOR PACKAGES LOST VIA USPS MAILING. WE WILL NOT BE RESPONSIBLE OR HELD LIABLE/RESPONSIBLE FOR PACKAGES LOST WHILE IN THE SHIPPING CARRIER CARE.


If a shipment is returned to us due to a bad address you (the buyer/customer) will be responsible for additional shipping charges.

Please message us for possible recovery methods and we will do our best to recover the package/continue processing through the shipping carrier's recommended means/method.