FAQs

How do I properly maintain this hair?

Simply use a moisturizing shampoo and conditioner/deep conditioner regularly to maintain health and longevity of each hair bundle. There are no silicone coatings on the hair so please keep it hydrated as you would your own. Utilizing a super lightweight yet hydrating hair serum will also allow the hair to maintain its moisture balance for maximum health.

What is pure Cambodian Hair?

There is a major difference and feel between Raw Hair and Virgin Hair. Raw Hair has not been chemically touched by means of perms, harsh cleansing, texture manipulation (for our Natural Straight and Natural Wave textures), cuticle stripping, silicone coating, etc.

Because our hair is Double Drawn, it is harvested from multiple donors with matching hair characteristics but has not been chemically altered.

When ordering our beautiful Pure Cambodian Hair Extensions, you will notice that the cuticle is still intact and hasn't been removed. The texture is of a slight medium coarse with a low to a medium natural luster.

How do I use payment plan at checkout?

Shop Pay offers customers the option to pay for their order in full at checkout, or to pay in installment payments for orders over $50 USD.

What is your shipping policy?

We ship our packages via USPS Priority Mail within the United States. Please note that processing time and shipping time are NOT the same. Refer to our Terms and Conditions for more information.

How can I track my order?

Your shipping confirmation and tracking number will be available via email as soon as your order ships.

What is your exchange policy?

We DO NOT accept any exchanges for any orders. NO EXCEPTIONS.

Please be sure to ask any questions about our products BEFORE ordering to ensure you feel confident in your order prior to placing it. Refer to our Terms and Conditions for more information.